Contact DownloadPins
Questions about the tool, a download that isn’t working, or a copyright concern? This contact page has everything you need to reach the DownloadPins team. We read every message and aim to reply within 1,2 days.
Email us
For general support and feedback: [email protected]
For copyright / DMCA notices: [email protected] (subject: “DMCA Notice”), see our DMCA policy for what to include in a takedown notice.
Before you write, quick answers
Most questions are already answered in our guides, so check these first for an instant solution:
- Download not working? Our 9 common fixes solve the vast majority of issues, wrong link format, private pins, and browser problems included.
- How do I download on my phone? Follow our step-by-step iPhone guide or Android guide.
- How do I save GIFs or images? See downloading Pinterest GIFs and saving Pinterest images.
- Is downloading legal? Read whether it’s legal to download Pinterest videos.
- Can I download a whole board? Yes, see how to download a Pinterest board as ZIP.
- How does the tool work? Our About page explains what DownloadPins does and what it can’t do.
What to include in your message
To help us help you faster, please include:
- The pin link you’re having trouble with (paste the full URL).
- Your device and browser, e.g. “iPhone 14, Safari” or “Windows 11, Chrome”.
- What happens, describe the problem in a sentence or two, including any error message you see.
- What you’ve tried, e.g. “I tried the fixes in your troubleshooting guide”.
The more detail you give, the faster we can diagnose the issue. Screenshots are welcome too.
Response times
- General support: within 1,2 days.
- Technical problems: within 2,3 days.
- DMCA / legal matters: within 3,5 business days. See our DMCA Policy for the fastest route.
What we can’t help with
- Issues with your Pinterest account itself (password, login, bans), contact Pinterest Help for those.
- Pins that violate Pinterest’s rules, report those directly on Pinterest.
- Legal advice about copyright in your country, consult a qualified professional.
Our Terms of Service and Privacy Policy cover how the service operates. For anything else, email us, we read every message.
Contact DownloadPins, FAQ
What’s the fastest way to get help? Check the troubleshooting guide first, then email [email protected] with the pin link and your device details.
Do you have a phone number? No, email is our support channel, and it lets us track and resolve issues properly.
Can I suggest a feature? Absolutely, we improve DownloadPins based on user feedback, so send your ideas.
Can I report a bug? Yes, please do. Include the pin link, your device and browser, and what happens when you try. The more detail, the faster we can fix it.
Do you offer support in other languages? Currently support is in English, but you’re welcome to write in your own language and we’ll do our best with translation tools.
For creators and rights holders
If you’re a creator and want content removed from resolving through our tool, don’t use the general support email, follow the DMCA Policy process instead. It requires specific information by law, and following it gets your request handled fastest (3,5 business days). Remember that we can’t remove content from Pinterest itself; file with Pinterest’s copyright form too.
For press and partnerships
Journalists, bloggers, and potential partners can reach us at the same support email with “Press” or “Partnership” in the subject line. We’re happy to provide information about DownloadPins, how the tool works, and our approach to honest, user-first downloading.
Community guidelines for contact
A few quick requests to keep support smooth for everyone: one issue per email helps us track and resolve things faster; please don’t send the same message multiple times, we read everything and duplicates slow us down; and keep messages respectful, as our team is small. We aim to give every message a thoughtful reply, and clear, detailed emails get the fastest resolutions.