Quick answer: most “not working” cases come down to four things, a private or deleted pin, a copied link that’s actually a share/redirect URL, a temporary rate limit, or a browser hiccup. Work through the fixes below in order; one of them resolves it nearly every time.
Fix 1: Check the pin is public
Private pins, secret-board pins, and deleted pins can’t be downloaded by any tool, Pinterest simply doesn’t serve them to logged-out visitors. Open the pin in a private/incognito window without logging in: if you can’t see it there, no downloader can fetch it either.
Fix 2: Copy the real pin link
Make sure you copied the actual pin URL (pinterest.com/pin/123456…/), not a share link, a board URL, or a search-results URL. The easiest reliable method: open the pin, copy the URL straight from the browser’s address bar. On mobile, use the ••• menu → Copy link (see our iPhone guide or Android guide).
Fix 3: Paste the full link
Check that the entire URL made it into the box, a truncated link (missing characters at the end) won’t resolve. If you typed it by hand, copy-paste instead.
Fix 4: Wait out a rate limit
If you’ve downloaded many pins in a short burst, Pinterest may temporarily throttle requests. Wait 10,15 minutes and try a single pin again. This clears on its own, hammering retry just extends it.
Fix 5: Try a different pin
Test with a well-known public pin. If that works but your pin doesn’t, the problem is the specific pin (private, deleted, or an unusual format), not the tool.
Fix 6: Switch browser or disable extensions
Ad blockers and privacy extensions sometimes interfere with the download request. Try an incognito window with extensions off, or a different browser entirely.
Fix 7: Check your connection
Video files are large; a flaky connection can make downloads stall or fail partway. Switch from mobile data to Wi-Fi (or vice versa) and retry.
Fix 8: Clear the site cache
Hard-refresh the page (Ctrl+Shift+R / Cmd+Shift+R). If the tool’s interface itself looks broken, buttons not responding, no preview appearing, a stale cached copy of the page is the usual culprit.
Fix 9: The pin format isn’t supported
Idea pins / story pins with interactive elements, and some carousel formats, don’t always expose a downloadable video file. If everything else works but one format never does, that’s a Pinterest limitation, not a bug. Images and standard GIFs have their own guides if that’s what you’re after.
Still stuck?
Note the exact pin URL and what happens (error message? infinite spinner? nothing at all?) and contact us, include whether the pin is visible in an incognito window, which saves a round of back-and-forth.
Frequently asked questions
Why does it say the pin can’t be resolved?
Almost always a private, deleted, or malformed link. Verify the pin loads in an incognito window and that you pasted the full pinterest.com/pin/… URL.
It worked yesterday but not today, what changed?
Usually a temporary rate limit (Fix 4) or Pinterest changed something on their end. Wait a bit, hard-refresh, and try one pin.
Do I need to log in to Pinterest?
No, and logging in won’t help. The tool only works with publicly visible pins.
Can it download private or secret-board pins?
No, and neither can any legitimate tool. If it’s yours, make the board public temporarily.
Why do some videos download without sound?
The source pin itself may be muted, or Pinterest served a preview rendition. Try the pin’s other quality options if available.
Is there a daily download limit?
No hard limit on our side, but aggressive bulk downloading can trigger Pinterest’s rate limiting, pace yourself on large batches.